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Your current provider may deny the transfer in the following situations:

• If you are not the account holder for the specified number
• If the number is non-existing
• If you have already submitted another porting request for the specified number and the transfer is not completed
• If the data, provided to the receiving operator by the current operator are incorrect or incomplete

The period of invoice payment is 15 days, counted from invoice issue date (this period is valid only when you have not reached your credit limit. Otherwise payment has to be made immediately).

Yes, it is possible, but not all devices can receive messages in Cyrillic. Therefore it is advisable to check whether the other device supports Cyrillic.

You can exchange MMS messages to all national mobile operators and also you can send MMS messages to subscriberoreign operators.

In case you wish to change your postpaid plan, you need to submit a request for change. The signed document is checked and processed by Yettel within the provided period of 7 days.

The following sums, related to the subscription fees will be included in the next invoice:

Yes, on Bulgarian border territories, provided that the roaming service is active and the phone is on “Automatic network selection mode”, it is possible the phone to register onto a foreign network, regardless that the customer is in Bulgaria.
Our advice is to set your phone on “Manual network selection mode”.

You can check up whether you have roaming service activated as it follows:
• Free of charge, on MyMenu by dialing *123#
• Calling 123 from your mobile phone (the price per call for customers of postpaid plans in Yettel Bulgaria is 0.024 BGN and 0.10 BGN/min. for customers using prepaid plans. Prices are VAT inclusive).

Да. От страницата „Настройки за известия“, която е достъпна през раздел „Сметка и плащане“ > Е-фактура > „Настройки“, от маркирайте типа или типовете известие и запишете промените с бутона "Запази".

В сила от 12.01.2018г.:
•В случай, че желаете да прекратите договора си преди изтичането на предвидения в него срок (12 или 24 месеца), ще дължите неустойка в размер на оставащите месечни абонаменти до края на срока на договора, но не повече от три стандартни месечни абонамента. Изключение са плановете Джуниър и Любимец, в случаите, в които съгласно договора са предвидени фиксирани суми като неустойки за предсрочното му прекратяване.

Срокът и датата на изтичането му са посочени в договора ви за мобилни/фиксирани услуги с Yettel. Датата на изтичане да проверите и в личния си профил в мобилното приложение MyTelenor.