Select one of our Total + plans that offer the opportunity to use the service by activating it as a service in your tariff plan. If your plan does not include a digital services access position, you can activate the service as an additional package.

With one subscription, you can install HBO GO on up to 5 different devices, and you can watch 2 of them simultaneously. There is no additional charge for using the service on different devices.

No, you can download it for free.

If access to HBO GO is included in your plan, you can activate the service as follows:
Open the MyTelenor app and go to the Services tab. There you will see a list of all available digital services. Find HBO GO, select it and click the Activate button.

If you are on a tariff plan with MB included or added but without digital access positions, you can activate HBO GO as an additional package as follows:
Open the MyTelenor app and go to the Services tab. There you will see a list of all available digital services. Select the "HBO GO as Extra Pack" option, familiarize yourself with the package terms and click the Activate button.

From the date of signing of the Total + tariff Plan contract with a digital access service position included.

You can download the HBO GO app from the Google Play Store or the iOS App Store.

Yes, you can stop renewal of the add-on package at any time through the MyTelenor application or remove the service from a position.

If you activate the service in a position, you can use it at no extra charge during the first 12 months of the contract. During the second 12 months of the contract you use it at a preferential price of 4.99 BGN / month.

If your plan includes access to digital service positions, you can activate the service in a free service, and if you do not have a vacancy or want to activate another service in it, you can activate it as an additional package. If a service is activated in a position, you use it at no extra charge for the first 12 months of your contract. If you decide to activate it as an additional package and have never used it before (in position or as an additional package), your first month will be free of charge so that you can decide whether you like the service.

Stop the subscription you pay for HBO GO, sign a new contract with Yettel for any of the Total+ plans, which includes digital access service positions, or activate it as an additional package through the MyTelenor application. Then follow the steps in the Get HBO GO tab.

If the service is activated as an add-on package, termination of access will take effect upon expiration of the current period for using the package for which it is paid. For example, if you paid for access to the service by June 20, and you stopped renewing the additional package on June 5, you will continue to have access to the content of the service until June 20.

If the service is activated in a position, deactivating it in a position terminates access to it immediately. Deactivating a service in a position before a month has passed since its activation will lead to the locking of the position and it will be marked as an "inaccessible position" by the expiration of this period.

The content of the service is available on the territory of the Republic of Bulgaria as well as within the EU for users temporarily traveling outside Bulgaria.
Due to the withdrawal of the United Kingdom from the European Union, the Regulation of the cross-border transfer of online content services will no longer be in force in the country. The subscribers that have registered for the HBO GO service in Bulgaria will have limited access to the service in the UK. When you try to play content on your device, a message will appear on the screen stating that due to the imposed changes, the service is no longer available.

If you haven’t activated access to the service in a position within the first 12 months of your contract, you can activate it in a position also in the second 12 months for an additional monthly payment at a preferential price of 4.99 BGN/month.

If the service was activated in a position and you have not deactivated it before the start of the second 12 months of your contract, you will be charged extra monthly for a preferential price, whether or not you have used the service.

No. The service is for personal use and only the person with Yettel access should have access to this information.

Yes, you can use HBO GO on your TV via Chromecast or Airplay, or if your TV is smart, download the HBO GO app and sign in with an email and password. Log in to your account through the mobile app or web version and on the Devices menu you will see the code you need to enter on your TV. See more in Compatible Devices and Technical Requirements.

Yes, content can be stored locally.

If you have forgotten your password, go to hbogo.bg, click the Enter -> Login through Operator button and select the forgot password option.

Yes, you can. You should go to hbogo.bg and click on your username at the top right. Change the email address in the box to the new one you want to use and click the Save button.

*From 14 January 2020г. the support for the HBO GO application for LG smart TVs with operating system Netcast will stop. For these models the application will not function.