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The porting request can be filed either by you personally, or by an authorized person. The representative of a physical entity should present a specific power of attorney, and the representative of a legal entity – a general or a specific power of attorney.

Requests sent by mail, fax or email will not be accepted.

Yes. You can pay your bill, as well as the bill for somebody else’s client number.

Whether you are on the move or you are waiting for a meeting, you are surfing the Internet really fast and you easily send emails with large files, download videos and applications, enjoy a wide range of multimedia entertainment in the Yettel 3G video portal and the My Yettel portal.

To use services via Yettel’s 3G network, you need a 3G mobile or a 3G Yettel Connect Center (a device for mobile Internet) and a computer. If you have a 3G mobile and you are in an area with 3G coverage, you can automatically connect to the 3G network. A 3G indicator will appear on your handset.

Some Yettel subscription plans offer additional promotional minutes for different duration. For these additional given minutes you need to know:

• For the billing period they expire in, you receive prorated minutes. The prorate amount depends on the days remaining to their expiration date.

For example:

You may check your available balance, number of minutes/ MB remaining from your postpaid plan, as well as your credit limit in a number of ways:

The credit limit is a sum, within which you have the opportunity to make calls and use the services, offered to you by Yettel, without the need of an additional payment. The credit limit is deemed reached when the due in amounts on all SIM cards reach or exceed the respective defined size of the credit limit.

The following are included in the credit limit:

• Due in amounts as per issued invoices
• Current balance on all SIM cards.

In case you wish to receive the PUK code for your SIM card in order to unblock it, it is necessary to call the 123 number and provide your personal customer’s code.

Entering an incorrect code three times will block the opportunity to top up through the 089 1330 number for 24 hours. In order to unblock this option, as well as to proceed with the top up, you need to call the Customer Service Department at number 123 and to provide your details or your personal code.

Prepaid plan is for all who want to use a mobile phone without concluding any contracts and paying monthly bills. When you buy a prepaid SIM card you will easily control your expenses and won’t need to pay monthly charges.

The charging of services is through capacity of exchange information without time for using of services. According with your needs, phone anf Yettel coverage you can used WAP through GPRS/UMTS/HSDPA or HSUPA.