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In order to change the address of your existing Yettel Home fixed zone, you need to visit a shop from Yettel sales network and submit an Application for change of address. Bear in mind, that during the initial 3 months of your Yettel Home contract, you are not allowed to change it.

Please dial 1717 from your Yettel Home phone so that your fixed zone can be precisely defined.

In case of non-payment of the amounts due to Yettel in the term, envisaged according to the contract, the operator can continue the actions on collecting the amounts due by assigning it to third parties. Yettel assigns the organization of the collection of due and overdue payments from the debtors and accordingly has signed an agreement with the following organizations:

The maximum size of MMS messages in Yettel network is 300 KB. The message size also depends on the phone capabilities.

Yes. You can exchange melodies and pictures with other subscribers, if both of the handset supports the same formats (for example Nokia Smart Messaging). For more information, check the phone manual.

You can send MMS messages to phone or e-mail.

No. But if you do not want to receive MMS messages you can deactivate the service from MMS settings on your phone.

Your first invoice is issued up to a few days after the activation of the SIM card.

The following is included in the first invoice:

The information updating in the charging system requires technological time for recording the used services to calculate duties, minutes and megabytes. Updating is periodically and depends on the intensity of used services. That’s why it is possible the provided information not to include some of the last made calls and sent SMS or used Internet services.

From the time of activation of the SIM card until the first date of invoicing, you may use a proportional number of included minutes from the monthly number of included minutes for the respective period.

Example:

Your card is activated on the 15.04, and the date of issuing of the first invoice is 01.05.

You can check the PUK code of your telephone number:

•online through My Yettel portal
•with with a call to the Customer Service Center on 123 (according to the current price list of Yettel)

If you are currently using a postpaid plan Nonstop, Rezerv Standart, Rezerv, Rezerv Start, Standard or Online by Yettel, or the old postpaid plans by Yettel you could change your plan after the first 6 months of the initial contract period and there is no limit for the number of changes during the contract period. However, changes could be performed once in a billing period.