Invoice

When accessing your electronic invoices through the mobile application YettelApp or YettelApp web portal with a phone number for which you have assigned level of authorization “Primary number” or “Admin number”, you will be able to review:

- the current bill of the number with which you have logged in your preferred digital channel
- invoices for all your customer billable accounts
- summary information for all your phone numbers
-- detailed usage information for the phone numbers for which you have requested such detailed usage information

When accessing your electronic invoices through the mobile application YettelApp or mobile application YettelApp portal with a phone number for which you have assigned level of authorization “Authorized number” or with a phone number for which you have not assigned any level of authorization, you will be able to review:

- the current bill of the number with which you have logged in your preferred digital channel
- summary information only for the number with which you are logged in
- detailed usage information for this number only in case you have requested such detailed usage information

If you have just one phone number, after creating your Yettel profile, with which you can log in the mobile application YettelApp or Yettel web portal, you will gain electronic access to your invoices with the level of authorization for “Primary number”.

You can request detailed usage information for your phone number by choosing from two formats:

• detailed usage information in electronic format, which you can request using one of two options:
- in Yettel web portal by logging in with your Yettel profile for the phone number for which you want the detailed usage information in electronic format activated
- in a Yettel store of your preference by filling in a request form
• paper detailed usage information, which you can request in a Yettel store of your preference along with requesting paper invoice, if it hasn’t been activated yet

Important!

If you would like to stop receiving your monthly invoices on paper and at the same time have the paper detailed usage information activated as well, when you deactivate the paper invoice service, you will also deactivate the detailed usage information service. So, if you insist that you keep getting the detailed usage information online through the mobile application YettelApp or Yettel web, you need to request it in electronic format by choosing one of the two options – through Yettel web portal or again in a Yettel store.

Starting 10. September 2020, your invoices for Yettel services are issued in electronic format and the way to get them is through the mobile application YettelApp or Yettel web portal.

For electronic access to your invoices, you need to register in one of Yettel’s digital channels:
•the mobile application YettelApp
• Yettel web portal

In these digital channels you can access your electronic monthly invoices and detailed usage information any time.

Still, if you wish to receive paper invoices, you can request them in a Yettel store of your preference.

Please help us act responsibly with respect to your personal data and with utmost care for the protection of the natural resources. Anything you need to know about your monthly usage is available online any time in the mobile application YettelApp and Yettel web portal.

To keep you well informed, Yettel notifies you with a short text message every time your monthly invoice is issued.

The Yettel info service offers you concise information about your new monthly invoice. Each time an invoice is issued, our subscribers get a text message with information about the invoice amount (VAT excluded) and date of invoice issue. Invoice discounts and some other amounts are also not included (e.g. corrections made, balance transfer).

How much it costs

Yettel info service is provided free of charge.

Access to your invoices in electronic format in the mobile application YettelApp and Yettel web portal is also free. You simply need to have a Yettel profile to log in.

How do I get this notification service

If you are an individual customer with subscription for Yettel services, you get this notification service activated automatically once you join the Yettel network. Yettel info service is not available for subscribers of fixed services and Internet for home services.