LostStolen SIM card

Restriction of the card due to theft/ loss does not prevent you from monthly subscription fees accumulation.

In case of a lost/ stolen SIM card the user should promptly inform Yettel’s Customers Services centre by calling 123 (089 123) and within 48 hours to confirm in writing their request to stop the access to the stolen/ lost SIM card. In such cases the lost/stolen SIM card has to be replaced. In case of theft, loss or other reason of replacement of the SIM card, the price of the new one is as follows:

6,99 BGN (incl. VAT) - For customers on postpaid plans;
6,99 BGN (incl. VAT) - For customers of prepaid plans;

The user is responsible for the payment of all due amounts before notifying Yettel about the concrete lost/ stolen SIM card.

How much does it cost a SIM card replacement?

Depending on the cause, the replacement of the SIM card (Mini (standard), Micro, Nano or 3in1 SIM) for residential customers costs:

0,00 BGN – if the SIM card is defective;
9,99 BGN – when the replacement of a SIM card is upon user’s request (e.g. different SIM format);
9,99 BGN – for customers on postpaid plans when the replacement of the SIM card is in cases of theft/loss, damage or blocked PUK code;
9,99 BGN – for customers on prepaid plans when the replacement of the SIM card is in cases of theft/loss, damage or blocked PUK code;
5,00 BGN – when switching from a postpaid to a prepaid plan.

Note: Upon initial activation of a mobile number, the issued SIM card is free of charge to all Yettel customers.

If your SIM card has been restricted due to theft/ loss, only the outgoing calls are restricted. The SIM card remains active for incoming calls. Restriction of the card due to theft/ loss does not prevent you from monthly subscription fees accumulation.

Dial 123 and after contacting with one of our operators, provide the mobile number of your lost/stolen card, your personal customer’s code or your full names and PI number. The outgoing calls of the respective card will be restricted.