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Telenor fully appreciates its obligation to the public in this difficult moment and takes all the necessary steps to ensure that its clients can communicate with their loved ones, manage their business, receive the information they need, be treated to quality customer care and get answers to all their queries. Therefore, Telenor shop remain open, at reduced business hours and with strict protections measures for customers and employees. All operator shops, except for shops located in malls, are open 10am to 6pm, Monday to Friday. Strict anti-viral protection rules are in force in all shops.
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Telenor appeals to all customers to „Stay at home“ and join the efforts for tackling the ongoing coronavirus pandemic. The operator will provide additional opportunities to stay connected to their families and friends to manage their businesses and to receive the necessary information. As of March 18, and until April 18, 2020, Telenor will offer additional bundles of call minutes and mobile data as well as access to its digital services at no additional charge. All Telenor customers – post-paid, pre-paid and corporate, may opt for additional bundle of 1000 minutes for calls to all networks in
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Yettel is to close all shops across the country in compliance to ordinance of minister of health of Republic of Bulgaria until March 15. All shops will open on Monday, March 16, 2020, with strict adherence to the rules for prevention of spreading viruses, including regular disinfections and introduction of restrictions to the number of visitors in the shop in any given moment. Yettel will continue to inform its customers for any further developments. Full information on the Yettel activities and the alternative self-service channels will be published and regularly updated at Stay at home .
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Telenor launches a special promotional offer in relationto the international Woamn’s day, March 8, with exclusive selection of smartphones and accessories. Until March 8, all customers of the Telenor e-shop may purchase a selection of smartphone models and mobile accessories and get the latest Orlin Pavlov CD, autographed, and a special cocktail purse which can be in black or pink. The selection of devices includes various smartphones, wireless headphones and smart watches by Samsung, Huawei, Apple, Motorola, Xiaomi, Alcatel, Garmin and Honor. The offer is valid only for purchases via the
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The list of devices that support the Voice over LTE (VoLTE) technology in the Telenor network now includes over 100 different models smartphones. Among the new devices that support calls through 4G network and with HD quality are Huawei Mate 30 Pro, Y5 2019, Y6 2019, Y7 2019 and P smart Pro, Samsung Galaxy Note 10, Galaxy Note 10+, A51, A30s and A80, Sony Xperia XZ2 and XA2, and Xiaomi Redmi Note 8T. With the new additions, smartphones by ten of the most popular smartphone brands, including some of the leading models by Apple, Sasung, Huawei, Honor and Nokia support VoLTE by Telenor.
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Telenor marks the International Safer Internet Day for another year by publishing a series of educational videos, available at ottebzavisi.net. Developed in partnership with the Bulgarian Safer Internet Centre, , the videos provide information on the dangers online as well as the methods to overcome them. The telecom is also holding a campaign against online bullying with the motto #NoHate (#БезХейт) that is supported by some of the teen favorite creators on YouTube, Instagram and TikTok. The educational video series addresses some of the most common risks online and gives tools for their
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