Telenor launches mobile device insurance service Smartphone Protect

Telenor is to offer the mobile device insurance service Smartphone Protect which provides operator customers coverage in case of accidental damage or theft of their devices. The service will be available at all Telenor shops as of March 29, 2019.

“Mobile devices are much more that communication tools. We use them also for work, for shopping, to get our news, for fun and for so much more. Damaging or losing these devices can seriously break our everyday rhythm and life has no ‘pause’ button. This is why we offer to our customers an opportunity to protect their devices with an affordable, easy-to-use and understand insurance service. This service is part of our continuing efforts to offer customers the best possible consumer experience in terms of mobile network, client service and care“, commented Telenor Chief Marketing Officer Mr. Goran Markovic during the event for presenting the new service.

All Telenor subscription plan users who purchase a mobile device in cash or on a lease may opt for the Smartphone Protect by signing an insurance policy. Customers may choose one of the two insurance products: Smartphone Protect offers coverage of accidental or malignant damage to the device, while Smartphone Protect+ also offers coverage in case of theft.

Insurance premiums depend on contract-free prices of the devices in Telenor shops and are payable in monthly installments, added to the client’s monthly bill. Customers who sign up for a Smartphone Proect or Smartphone Protect+ insurance by April 30, 2019, will not pay the first monthly installment of the insurance policy.

In case of event, covered by the insurance policy, customer should notify Telenor by calling short number 123. If the damage is repairable, it will be repaired in the Telenor repair center. If the device is damaged beyond repair or is stolen, it will be replaced with a new device of the same brand and model or similar if the insured device is no longer available. In case of an approved claim, customers should also pay participation fee, which will be duly noted and included in the policy in advance. Telenor will not pay out any amounts of money for coverage of damages under the Smartphone Protect insurance.

Detailed information on the insurance service terms and conditions, the monthly premiums and participation amounts, will be available at the Telenor official website as well as in all Telenor shops as of March 29.

The insurance policy may be signed at the moment of purchase of the device and once the client chooses an insurance product, it cannot be changed. The policy has no end term and can be terminated at any time without penalties.

The insurance is a product of Chubb European Group SE and is offered by Telenor as official insurance agent.

“In the last few years, Telenor developed several services relating to mobile devices and now has adequate offers that support our clients in all stages of their smartphone or other device lifecycle. We were the first operator to offer in Bulgaria leasing of a mobile devices from the first day of contract. We were the first to offer the Upgrade service with which subscribers may replace their device with a new model every 12 months and we were the first to offer Buy back service which allows consumers to replace their old and obsolete devices for vouchers for purchases in Telenor shops. As of tomorrow, we will be offering reliable insurance protection, thanks to our partners of Chubb European Group СЕ and the quality and fast Telenor Repair center“, said Mrs. Mila Kusheva, Telenor Marketing Director during the event.

Telenor Repair Center services more than 800 models of mobile devices by all leading manufacturers. In 2018 alone, repair center experts performed more than 72,000 repairs of various devices with average completion time of 3.4 days. According to repair center data, more customers tend to turn their devices for repair in the months of June to August and more than one-third of all repair orders comes from Sofia.

More information on this and other Telenor offers is available at the www.telenor.bg, via call to short number 123 or at any operator and partner shop.