Telenor’s corporate responsibility report
2014 ACHIEVEMENTS AND
2015 TARGETS
2015 TARGETS
Integrate
the
Agreement
for
Responsible Business Conduct into
tender documentation for all future
sourcing projects
Introduce a new self-service portal
for corporate clients
Provide detailed user information on
MyTelenor portal
Offeranadditionalpackage formobile
Internet, which provides all customers
with fast, easy and affordable access to
mobile data services
Significantly reduce the time
between customer call and the survey for
customer satisfaction level from 12 hours
to 2 hours
Simplify and optimize invoices based
on customer feedback
Optimize the functionalities of the
menu for self-service – postponed to
2015
2015 TARGETS
Optimize the functionalities of the menu
for self-service
Expand the number of services that can be
activated through a customer phone call, irre-
spective of the communication channel used
Offer affordable phone devices under Tele-
nor brand
Develop an attractive portfolio of services
responsive to the customer individual needs
Change data pricing principles after Tele-
nor network renovation
Conduct announced and unannounced
supply chain sustainability inspections
Implement the annual process of Supplier
Assessment Questionnaire (SAQ)
Organize a capacity building event for
some of the suppliers in order to raise their
awareness
Add the sustainability criteria to tender
evaluation documentation
Offer new flexible, transparent, and afford-
able mobile device plans
Optimize the process for device repair
Continue expanding the telecom network
and improving the level of service through new
base stations
Marketplace
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