Telenor’s corporate responsibility report
EMERGENCY RESPONSE
Continuity of service is essential to how we
operate. As a mobile operator that seeks to
continuously meet customer expectations,
we cannot afford interruptions of service. It
is paramount to our company management
style that technical equipment be functional
even in the face of unexpected natural disas-
ters. If we encounter disruptions due to un-
foreseen events we have technical teams that
are trained to launch an emergency response
and eliminate obstacles to communication as
soon as possible. We also have rules and pro-
cedures for aiding people in need and distress
across all regions of the country.
REZERV
In 2014 we came up with Rezerv – a new sub-
scription product which offers mobile internet
to customers at affordable rates. With Rezerv
customers are protected from unexpected
charges when they have higher volume of
activity. Customers have a set-aside of spare
voice and data credit that is activated auto-
matically after a monthly limit is reached. This
option is available to everyone at no additional
charge and valid for the whole contract period.
BUSINESS PORTAL
As part of our ambition to be loved by custom-
ers we developed a portal for corporate sub-
scribers, that enables subscription manage-
ment via a user-friendly interactive platform.
@INVOICE – WITH CARE FOR OUR NATURE
Our mission is to act responsibly in our use of natural resources.
We offer a user-friendly way of tracking monthly usage and charges via email.
