Telenor’s corporate responsibility report
STORE VISITS
All employees from the Commercial Division
spent two work days in different Telenor stores
across the country. One of the main goals of
the temporary position rotations was to ex-
pose headquarters employees to the market
at various locations and to make them ap-
preciate the daily challenges of colleagues
from the Consumer Sales Division. In addition,
these employees were able to meet different
customers and discuss the company product
portfolio and services. Some customers sug-
gested ideas about new services.
Valery Stanchev
Electrical Design Engineer
The Telenor Ambassadors initiative was an extraordinary challenge for me. I never realized
that meeting Telenor customers would be so enriching. I would participate in such a campaign
again because it is important to understand firsthand the expectations and needs of the end
user. Besides, I was able to share with colleagues from the office network my first impressions
of the newly renovated network – my main responsibility in 2014.
Vasil Gramatov
BI Developer
I participated in the initiative because I think it is important to stand before the customer and
demonstrate we are open and accessible and we value current and future customers. I believe
that in addition to the opportunity to show the people “behind the brand”, we also showed
customers that their opinion and satisfaction matter. I think every employee in the company,
regardless of his or her exact job, has a role to play in our strategic ambition – to be a brand
loved by customers.
Marketplace
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