Telenor’s corporate responsibility report
To determine the list of topics to be considered
in our materiality analysis we utilized the
stakeholder feedback we received through
different communication channels. We were
also guided by our corporate responsibility
policy and strategy. In addition, we took into
consideration themes that come up in media
in addition to the ones generic to our industry.
Last but not least, we considered the themes
recommended by GRI G4 reporting guide-
lines. To determine their level of significance,
we conducted discussions and interviews with
staff that routinely interacts with the respec-
tive stakeholders. We took into account the
significance of a subject matter in light of the
company business strategy and its social im-
pact.
Materiality Assessment
16
As a result, we developed a materiality matrix that was additionally validated through a survey
of a wide range of stakeholders. We used the matrix to prioritize themes that we wanted to em-
phasize in this report.
IMPORTANCE TO EXTERNAL STAKEHOLDERS
High
Disaster response
Electromagenetic fields
Service reliability and quality
Data security
Ethics and anti-corruption
Safe internet
Our employees
Medium
Greenhouse gas emissions
Infrastructure managment
Resorce and waste managment
Donations
Energy efficiensy
Innovation
Human rights
Sustainable supply chain
Economic contribution,
tax and licenses
Low
Public tenders
Low
Medium
High
IMPORTANCE TO TELENOR
Fig.3 Materiality matrix (G4.18-21, G4.27)
