Telenor’s corporate responsibility report
SUSTAINABLE PRODUCTS
AND SERVICES
Our products and services help customers
meet the challenges of the contemporary
world, such as time and resource constraints,
as well as environmental problems. That’s
why we offer users the opportunity to aban-
don their paper invoices and instead access
an online review of their monthly invoice and
detailed log. Through the electronic recharge
system of the prepaid services every customer
can recharge their credit fast and hassle-free
with a debit/credit card, via ATM, or by send-
ing a text or an email message online through
ePay.bg or eBG.bg.
· New invoice
– transparency is important to
us and in 2014 we renewed the design of the
monthly invoice in order to make billing infor-
mation easier to read. Regardless of whether
users receive hard copy or electronic monthly
invoice, everyone is entitled to a user-friend-
ly, detailed, and easy to understand informa-
tion about their monthly account usage, min-
utes breakdown, and additional services used
(roaming, discounts, plan subscriptions, etc).
· 3in1 SIM card
– a combination of different
size SIM cards (nano, micro and standard in
one piece). This product enables users to ad-
just the SIM to their phone of choice at no addi-
tional cost. This product discards the need for
contacts transfer to every new device as cus-
tomers can easily, move information through
their SIM card.
· New shops design
– to ensure an effective,
transparent and comfortable service to cus-
tomers we invested in new office design so
visitors can enjoy a pleasant atmosphere and
try at ease our cutting edge technologies and
devices.
· My menu
– the product enables users to
manage their plan (subscription or prepaid)
through their mobile device. With My Menu in-
formation about current bill and consumption,
packages used, customer number, and credit
limit is easily accessed. My Menu is available
on every device and is free of charge for every
tariff.
· Optimized website
– due to a renewed de-
sign and easy-to-use navigation menu at
and my.telenor.bg, all infor-
mation about products and services we offer
is easy to access with one click and convenient
to read from a smartphone.
