Telenor's Corporate Responsibility Report 2014 - page 3

CONTENTS
Words by the CEO 2
About the Report 4
Scope of the Report 5
6Our Company
8Memberships and Acknowledgements
Corporate Governance 10
14 Corporate Responsibility
15Materiality Assessment
Marketplace 17
19Customer Care
27Sustainable Products and Services
30Responsible Sourcing
322014 Achievements and 2015 Targets
Employees 33
36Employee engagement
39Health and Safety
40The Team
41 2014 Achievements and 2015 Targets
Environment 42
43Environmental Management System
44Energy Consumption and Climate Protection
49Resource Utilization and Waste Management
51 Support to Environmental Projects and Events
522014 Achievements and 2015 Targets
Society 53
55Contribution to Economic Growth
56Safe Internet
57Long-term causes and campaigns
59Contributionto Education
63Innovations
65Electromagnetic fields
662014 Achievements and 2015 Targets
SUPPLEMENT 67
Telenor’s corporate responsibility report