Telenor’s corporate responsibility report
WORDS BY THE CEO
Stein-Erik Vellan
Chief Executive Officer
Dear friends,
Words by the CEO
2
My best wishes,
Stein-Erik Vellan
network and in 2015 our customers will enjoy a
much greater quality of our services.
We also introduced the Telenor Way of doing
business and we are open to working with anyone
who is trustworthy and has a good offer. As a result,
in 2014 we changed over 35% of our suppliers and
now most of them are Bulgarian based companies.
We work with them in the spirit of collaboration
and aim to always raise awareness and share best
practices.
Last, but not least, I would like to share with you
that in September, 2014, we introduced in Bulgaria
a solution that I hope every Internet provider in
the country will implement. In collaboration with
Interpol, Telenor is now blocking the access to
materials of child abuse in the network. Making
Internet a safer place for our kids will continue to be
a priority for us, as its benefits as an inexhaustible
source of knowledge and progress are undeniable.
The company’s vision is to Empower Societies and it
is based on the fact that digital communication has
the power to significantly improve people’s lives and
secure a better future for all. We see this happening
in all the other 12markets of Telenor Group in Europe
and Asia. Telenor has come to Bulgaria to stay for
the long term and we will invest in developing the
potential of technology to benefit society in the
years to come.
Looking back at the past year, I believe that the one
thing that comes to everyone’s mind in Telenor is
transformation. In fact, it all started back in August
2013, when Telenor Group acquired GLOBUL. We
started the process of transformation from within
the organization and filled 2014 with many new and
exciting challenges and achievements.
We introduced the Telenor Way of work and the
Telenor Code of Conduct and step by step we
started living by the new values of the organization.
We literally built a new working environment. Tore
down the walls in the office and introduced a new
way of communication and interaction built on
respect. For example, you will not find a single
employee with a personal office and I, too, work in
the open space of our renovated building. The new
office is not only inspiring transparency, but is in fact
also rather efficient: in 2014 electricity consumption
was reduced by 8%, despite the growing number of
employees in the building.
The changes inside the organization gradually
transformed into changes for the outside world as
well. Telenor was the first on the market to introduce
equal treatment for all customers. We completely
changed not only the way our shops look, but the
waywe interact with our clients. Our communication
is transparent on all levels and in our commercials
you can see real people with their real stories. In
addition, we invested in the renovation of our entire
