Your preferences and informed choices are key to providing you with relevant marketing offers and deals. With your help, we can also conduct various forms of analysis that show us how to develop, evolve and improve our own products and services, as well as to perfectly improve modern society by supporting the high-tech initiatives of our partners.
In order to provide me with personalized recommendations, content, care, support and offers, Yettel may use all the information it processes for me as a personal data controller.
Our goal is to improve your experience by offering personalized content, care and relevant offers that are tailored to your preferences and consumption. To achieve this goal, with your permission, we will use your personal data so that we can tailor our services and offers to better meet your needs. Over time, this will allow us to provide you with better recommendations and support.
Current offers via SMS
To learn about all the current offers of the company, Yettel can inform me about them via SMS.
We know that your time and attention are invaluable, so our offers aim to be useful and current. We will try to send messages no more than once a month, during working hours and days. Whenever you decide, you can opt out of receiving this information by sending a free SMS to number 149, via privacy.yettel.bg, the Yettel mobile application, as well as in the Yettel retail network.
Current offers by phone
So that I don't miss out on the company's offers that are right for me, Yettel can inform me about them by phone.
The offers we send you by phone are personal in nature. During the conversation, you will be able to receive additional explanations to assess how well the specific offer meets your needs. You can always opt out of these calls by calling 123 or free of charge via privacy.yettel.bg, the Yettel mobile application, as well as in the Yettel retail network.
Актуални предложения по имейл
За да научавам всички актуални предложения на компанията, Yettel може да ме информира за тях по имейл.
Знаем че времето и вниманието ти са безценни, затова и нашите предложения целят да бъдат полезни и актуални. Винаги, когато прецениш, можеш да се откажеш от получаването на тази информация чрез мобилното приложение Yettel, както и чрез съответния линк за отказ, който ще се съдържа във всеки маркетингов имейл, изпратен от Yettel.
Предложения за мен от партньори на Yettel
За да подбира подходящи за мен предложения за разнообразни продукти или услуги на компании, партньори на Yettel, и да ме информира за тях с SMS, по телефона, чрез мобилното приложение Yettel или със съобщение на имейл адрес (в случай че съм предоставил такъв), Yettel може да обработва моите лични данни, с които разполага в качеството си на администратор.
Ако ни дадеш съгласие, въз основа на твоите данни ще се постараем да подберем полезни и актуални предложения на компании, наши партньори, които биха били подходящи за теб – например, ексклузивни предложения с отстъпки във вериги книжарници, промоционални условия за пътувания, туристически пакети и застраховки, промо кампании в най-близката верига ресторанти или кафенета, или специални цени на билети за концерти и кино премиери.
It is important to know that based on this consent, Yettel will not provide your personal data to its partners; information about their offers will be sent to you by us during working hours and days, in one of the ways listed above.
If you give us your consent, in addition to your other data that Yettel processes in its capacity as a personal data administrator, Yettel will also use:
- Consumption data, which is system information about incoming and outgoing calls, sent and received messages and data, conducted mobile internet sessions and type of connection;
- Data about the device used includes brand, model, serial number and operating system version;
- Location data, which is approximate, i.e. it shows the range of which base station of our mobile network your device is located.
Consumption data, device used and location are stored for up to 6 months.
For better products, services and network
To develop, develop and improve its products and services, Yettel may use information about my usage, device used and location.
If you give us your consent, based on aggregated information about your and our other customers' consumption, device used and location, we will be able to assess, for example, where to locate our next mobile cell or store, which mobile cells need improvement or optimization, what new services would be interesting, as well as which of our existing products and services should be improved. Consumption data is systematic information about incoming and outgoing phone calls, sent and received messages and data, conducted mobile internet sessions and type of connection. This data does not in any way include the content of your communication - Yettel does not record or eavesdrop on your conversations, nor does it read your messages, chats or letters. Data about the device used includes brand, model, serial number, and operating system version. Location data is approximate, as it shows the range of which base station of our mobile network your device is located. The data is processed in aggregate form and refers to a period of 6 months.
For the development of a modern society
In order to contribute to the development of society and the building of a sustainable digital economy by supporting the initiatives of its partners, Yettel may process all of my personal data by performing various forms of analysis (e.g. big data analysis), by developing and using machine-learning models, as well as by providing its partners with analytical services based on my data.
With this consent, we will be able to support various initiatives of our partners – non-profit organizations, public institutions and/or commercial organizations, and through them we will always strive to contribute to the high-tech development of our society. By analyzing structured, semi-structured and unstructured data, as well as by developing and using various statistical models based on modern methods and technologies for information processing and machine learning, we will be able to support various projects and services that improve the quality of our everyday lives. For example, based on aggregated data from the mobile network on the movement of people, we will be able to support projects to improve the urban environment and the way of moving around in cities. Through predictive models for visits to retail outlets, we will be able to help shop and restaurant owners to better plan the location of their retail outlets, opening hours and staff schedules.
Based on this consent, Yettel will not provide your personal data to its partners; they will only be provided with analytical services. It is possible that, when providing these services, Yettel may transmit aggregated statistical information to its partners, but only to the extent that it is completely anonymous and does not allow your identification. For example, Yettel may provide Municipality X with information on how many of its users (of course, to the extent that they have given this consent) visited the central square during a technology and innovation event organized by it, as well as what percentage of them are men/women aged between 25-30, so that the municipality can report the attendance of the event by its target audience and improve its organization in the future, but it will not be provided with information on who these users were, nor any other information on the basis of which their identification would be possible.
It is important to know that Yettel and its partners will not make automated individual decisions regarding you in connection with the processing of data subject to this consent.
Upon receipt of consent, we will process all data that Yettel has in its capacity as a personal data controller, including consumption, location and device data. More information about the data Yettel processes can be found in the personal data and/or privacy policies published at www.yettel.bg/privacy.
Providing this consent is not mandatory and you will not suffer any negative consequences if you refuse to provide it. If you provide your consent, you can withdraw it at any time completely free of charge through Yettel's digital channels, at a Yettel retail outlet or via privacy.yettel.bg on Yettel's mobile network.
With attention to you when you express interest in Yettel products/services
Examples:
If you are interested in our products and services, but we cannot offer them to you at the moment or you need to think about it, you give us your consent to call you additionally.
- You want a specific mobile device (brand/model), but it is not available or delivery is expected. You express your desire to receive a call from Us when a device is already available;
- You are interested in a fixed service such as Home Internet, Package service or a service that we do not currently offer. You express your desire to receive a call from Us when the service is already available;
- You want to think about it when we offer you a new Subscription Plan or other specific offer. You express your desire to receive a call from Us at a later stage;
Giving this consent is not mandatory and you will not suffer any negative consequences if you refuse to provide it. If you provide your consent, you can withdraw it at any time completely free of charge through Yettel's digital channels, at a Yettel retail outlet or via privacy.yettel.bg on Yettel's mobile network.
Consent to the “Online Protection” service
In order to provide the “Online Protection” service in accordance with the requested additional package, by monitoring, scanning, filtering, controlling and/or blocking Internet traffic, applications and/or files, Yettel may process data about Internet browsing.
Since the purpose of the “Online Protection” service is to provide protection against Internet threats, which may include viruses, Trojan horses, spyware, adware and unwanted programs, harmful, compromised or spam websites such as phishing websites or sites that may contain viruses, in order to provide this service, Yettel must process data about the User’s Internet browsing. This is network (traffic) data, which includes IP addresses and other necessary technical identifiers. The consent provided for the "Online Protection" service can be withdrawn at any time completely free of charge via the Yettel mobile application or at a Yettel retail outlet, but in such a case, the use of the service will not be possible due to its specific nature, and it will be automatically deactivated.
Main channels for management
The best thing about the consents above is that you can give and withdraw them at any time. The ways to do this are more than easy. You can manage them for free through the Yettel app, through privacy.yettel.bg (only via the mobile web), as well as in any of our stores.
