Sustainability Report

Our values in action Paving the way for future impact In recent years we have undertaken, and been recognised for, numerous market leading initiatives in Bulgaria relating to both people and the environment. Our people are the beating heart of Yettel. We strongly believe that promoting an inclusive culture, where employees feel valued for their diversity and contributions, is vital for our continued success. This is our guiding principle in all the employee-dedicated programmes and initiatives. Because we believe that with us people can be themselves and make an impact. Our award-winning Side by Side programme, now in its eight edition, continues to open up professional opportunities for people with disabilities across the country. To date, our Digital Scouts initiative (part of our Safer Internet programme) has helped to inform and educate over 56,000 young people in Bulgaria about the dangers of online life and how to protect themselves. In the first half of 2022 we mapped our carbon footprint and are in the process of preparing strategies to reduce emissions across our operations. Soon we will set clear reduction targets according to the Science-Based Targets initiative. We have revamped our Device Recycling programme through which we prevented thousands of devices from going to landfill. Our Paperless Office programme and our employee-driven afforestation programme, launched several years ago, were publicly recognised for their impact. In 2021 Yettel was awarded The Greenest Company in the telecommunication sector for the fourth time. Our investment in high-speed networks continues to connect people and businesses and empower the Bulgarian economy. 2021 marked the commercial launch of our 5G network and, since then, it has been rapidly growing its coverage. Yettel was awarded the ‘Best in Test’ for network quality five times in a row by Umlaut and has achieved the highest levels of customer satisfaction across all channels. As pleased as I am with these accomplishments, we have a lot more to do. To solidify our commitment, we are setting out this five-year Sustainability Strategy, which goes together with our wider business plan and focuses on four key areas where we believe we can have the biggest impact. Reducing our environmental footprint Putting people at the centre of everything we do Accelerating technology for a sustainable future Acting with integrity and transparency Our specific targets and ambitions per pillar are unfolded further in the pages to come. Thank you for reading this Report. Join us on our journey towards a more inclusive future, in which environment and people thrive together, supported by the power of connectivity. Jason King Chief Executive Officer Yettel Bulgaria 4 | Sustainability Report 2021