Sustainability Report

Table of contents Foreword-------------------------------------------------------------------------------------------- 3 About the report --------------------------------------------------------------------------------- 5 About Yettel - -------------------------------------------------------------------------------------- 6 1. Sustainability at Yettel ----------------------------------------------------------------------- 8 1.1. Our values - --------------------------------------------------------------------------- 8 1.2. Our strategy-------------------------------------------------------------------------- 9 1.3. How we govern sustainability ---------------------------------------------------- 17 1.4. Stakeholder engagement --------------------------------------------------------- 19 1.5. Material topics and materiality matrix ------------------------------------------ 21 1.6. Contributing to the UN Sustainable Development Goals -------------------- 23 2. Reducing our environmental footprint ----------------------------------------------- 25 2.1. Energy, greenhouse gases and other air polluting emissions ------------- 26 2.2. Input materials and waste ------------------------------------------------------- 32 3. Putting people at the centre of everything we do - ------------------------------- 37 3.1. Health and safety - ----------------------------------------------------------------- 38 3.1.1. Occupational health and safety and wellbeing ------------------------ 39 3.1.2. Business continuity and emergency preparedness -------------------- 41 3.2. Employment and job retention - ----------------------------------------------- 42 3.3. Employee training and development ------------------------------------------ 49 3.4. Mobile telecommunication technologies and public health ---------------- 53 3.5. Charitable and social investments --------------------------------------------- 55 4. Accelerating technology for a sustainable future --------------------------------- 57 4.1. Tackling the digital divide by providing reliable connections to all ------- 58 4.2. Promoting digital education and awareness - -------------------------------- 62 4.3. Developing smart solutions that benefit people and the environment, and minimise harm -------------------------------------64 4.4. Safeguarding cyber security and personal data -----------------------------66 5. Acting with integrity and transparency --------------------------------------------- 68 5.1. Corporate governance, business ethics, regulatory compliance -----------68 5.2. Management of customer privacy and data protection ---------------------71 6. Additional company information - ------------------------------------------------------72 6.1. Yettel Bulgaira’s value chain ------------------------------------------------------ 74 6.2. Governance structure and composition --------------------------------------- 75 6.3. Employees - ------------------------------------------------------------------------- 76 6.4. Economic performance ----------------------------------------------------------- 78 7. GRI index table ------------------------------------------------------------------------------ 80 2 | Sustainability Report 2021